FAQ

We currently accept:

• PayPal (recommended for international orders)
  
• Wire Transfer
  
  

These methods are available for both domestic and international clients.

For clients in Honduras, we will provide our bank details upon checkout.

For international clients, you’ll receive instructions based on your chosen method after placing your order.

Our store operates in U.S. Dollars (USD) by default.

• International Clients: PayPal typically accepts both USD and EUR. If you'd prefer to pay in Euros, please contact us in advance and we will confirm if it's available at the time.
  
• Honduras-based clients: Orders are charged in USD, and payment in Lempiras is accepted only using the official daily exchange rate on the day of purchase from the Banco Central de Honduras. No other exchange rates will be honored.

Yes.

We use a trusted and secure payment method which is PayPal, which offers buyer protection for international orders.

We do not collect or store your payment details on our website.

Shipping is quoted and charged separately after your order, based on your location and the size of your order.

You will receive a follow-up email with your shipping quote and simple instructions for completing the shipping payment.

For more details, see our Shipping & Delivery section.

Yes.

All clients may request an invoice for their purchase.

We do not currently accept cash payments.

All orders must be paid digitally via wire transfer or PayPal for both security and record-keeping purposes.

Because our pieces are made to order and handcrafted with care, we do not accept returns or refunds.

However, if your item arrives damaged or has a functional issue, we will happily exchange it for the same item.

Please contact us within 7 days of receiving your order to report the issue and initiate the process.

All prices on our website are listed before tax.

• For orders shipped within Honduras: Taxes will apply.
  
• For international orders: we do not collect taxes. Any duties, taxes, or import charges are the responsibility of the buyer.

If you are ordering from outside of Honduras, your country may charge import duties, VAT, or customs processing fees. These are not included in your order and must be paid by you upon delivery if applicable.

We do not control or collect these fees.

Yes, we offer international shipping from Honduras to most countries via DHL.

Because shipping costs vary significantly by country, weight, and size, we quote international shipping separately after your purchase to ensure fair and accurate pricing.

If you’re interested in a quote before placing your order, feel free to contact us at [info@bottegamilo.com].

Yes, we offer domestic delivery across Honduras using trusted local courier services.

We currently offer flat-rate delivery to major cities.

Local delivery fees are collected after your order is placed, and we will reach out to coordinate the best delivery method for your location.

Shipping rates depend on the size of your order and your location.

• For international orders, we work with DHL air express and quote shipping after the order to give you the most accurate rate. You will receive a follow-up email with the cost and payment instructions.
  
• For domestic orders, we use flat rates for main cities and quote others individually.

Production times vary depending on the item, but once your order is ready:

• Domestic deliveries typically arrive within 2–4 business days once shipped.
  
• International deliveries depend on destination and DHL transit times, usually 3–7 business days once shipped.
  

We will email you tracking information as soon as your order ships.

To ensure fairness and accuracy, we do not include shipping fees in the initial checkout.

After you place your order:

• You’ll receive a follow-up email with your shipping quote (via DHL or local courier).
• We’ll provide payment instructions to complete the shipping cost as a second, secure payment.

We understand this is not the standard e-commerce experience, but because our products vary in size and are handcrafted to order, this allows us to provide a more accurate, transparent service.

We craft every piece using solid brass, solid bronze, or our own custom alloys — never plated, never hollow.

Our bronze, in particular, is made in-house using a high copper content alloy that results in a deeper tone, superior weight, and long-term durability.

By controlling our own casting metals, we ensure the highest quality from the inside out.

Each piece is poured, cast, and finished by hand — true metalwork in its purest form.

Yes, and beautifully so.

Brass and bronze are living metals that naturally react to their environment. Over time, they develop a rich patina based on use, air exposure, and touch.

Some clients prefer to maintain a bright polished finish, while others embrace the natural darkening, softening, and tonal shifts as the piece matures.

We consider this a feature, not a flaw. Each item evolves with you.

We avoid industrial lacquers, which often peel or yellow over time.

Instead, we offer an hand-applied wax finish that subtly protects the surface without changing the metal's natural beauty.

This coating slows oxidation while allowing the piece to breathe and age gracefully.

You may also request your item uncoated, if you prefer a more dramatic or faster patina process.

Routine care is simple:

• Wipe gently with a dry, soft cloth.
  
• Avoid abrasive cleaners or metal polishes unless you want to remove patina.
  
• For deeper cleaning, use a small amount of mild soap and water, then dry thoroughly.
  

If your item has a wax coating, avoid scrubbing or harsh chemicals to preserve the protective layer.

No — and that’s intentional.

Our hardware is made by hand, not by automated machines.

That means you may notice the smallest imperfections, tiny surface textures, or slight asymmetries — these are part of the charm.

Each item carries the trace of the artisan’s hand, making it perfectly imperfect and completely unique.

Yes — we offer a range of finish styles, including:

• Polished (mirror, high shine)
  
  
• Matte (subtle & satin)
  
  
• Raw/uncoated (for fast patina development)
  
  
• Aged or black finishes (available on requests)
  
  

If you have a specific preference, just mention it at checkout or email us directly. We’ll confirm what’s possible for your piece.

Yes, brass and bronze are well-suited for humid environments like bathrooms and kitchens.

Moisture, steam, and daily use will naturally accelerate patina development, especially on raw or unfinished pieces.

But rather than damage the hardware, this process creates a rich, evolving surface that reflects the life of the space — often deepening into warm golds, soft browns, or subtle green hues.

If you'd prefer to slow down this transformation, we offer an optional waxed finish that provides gentle protection while still allowing the metal to age beautifully over time.

Yes.

All of our pieces are made to order, and we’re happy to accommodate custom finishes, alternative textures, or design modifications whenever possible.

If you need something tailored to a specific aesthetic, function, or material palette, reach out. We treat each request as a design conversation.

Absolutely.

We welcome collaboration with design professionals on residential, hospitality, and commercial projects.

We can work from your vision, adjust one of our existing styles, or help you specify hardware that aligns with your overall design language.

We do not offer bulk pricing or mass-market discounts.

Our work is produced on a made-to-order basis. It allows us to maintain high craftsmanship and to ensure attention to detail and consistency to each piece.

We do, however, work closely with designers and project leads to align with their aesthetic and functional needs. Every piece is treated as a unique commission.

Not at this time.

We operate entirely digitally, which allows us to keep our focus on design, casting, and craftsmanship — not retail.

That said, we understand the need to touch and feel materials. If you’re working on a project and would like to review a piece or finish in person, we’re happy to arrange samples for review.

Yes.

We’re happy to provide samples to interior designers, architects, and trade professionals working on specific projects.

Samples are available upon request and may include a standard piece, a finish swatch, or a simplified prototype — depending on what’s most helpful for your review and selection process.

To request a sample, email us with the project details and shipping address.

All of our hardware is designed, cast, and finished in-house at our workshop in Honduras.

We do not outsource design, manufacturing, or finishing — every step, from alloy creation to polishing, is handled by our own team of artisans.

This full control allows us to maintain the highest standards of quality, integrity, and craftsmanship in every piece we create.

Our pieces are made to order, and we typically allot approximately 2 weeks for production from the moment your purchase is confirmed.

This lead time serves as a standard reference, but it is not fixed — your piece may be completed sooner, or require more time depending on the complexity of the design and the current production schedule.

Because we don’t mass produce or keep large inventories, every order is individually scheduled into our production calendar and treated on a case-by-case basis.

We’ll always communicate your estimated timeline clearly, and if you're working on a time-sensitive project, don’t hesitate to reach out. We’ll do our best to accommodate your needs.

Yes, we include all necessary mounting hardware with your order unless otherwise specified.

Our pieces are designed for standard installation and can typically be installed with basic tools. If you're working with custom placement or a large project, you may prefer to work with a professional installer.

Let us know if you have special installation needs — we’re happy to assist.

Our hardware is crafted from solid bronze, giving each piece a substantial weight and lasting durability. All of our designs are suitable for installation on solid wood or metal cabinets without concern.

• For MDF, plywood, or softwoods, screw inserts are recommended to ensure long-term stability.
  
  
• For glass or mirrored surfaces, professional installation with through-bolted fittings and washers is advised.
  
  
• Cabinet hinges are engineered to carry the full weight of the door itself, and our hardware — typically ranging between 100–500g — does not exceed normal limits. Larger doors are typically fitted with additional hinges, and our multi-leg hardware designs help distribute weight evenly.
  
  
• For unusually large or heavy custom pieces, we are pleased to provide complimentary consultation to ensure the ideal installation method for your project.
  

Yes.

By default, all of our hardware is produced with metric threading. However, we understand the importance of compatibility with local cabinetry standards — especially in regions like the United States and Canada, where imperial (inch-based) screws are more common.

For that reason, any order shipping to the U.S. or Canada will automatically be produced with imperial threads, unless otherwise requested.

If you're ordering from another region but prefer imperial or have specific thread requirements, just let us know during checkout or contact us beforehand — we’re happy to accommodate.

We produce intentionally, not industrially.

All of our pieces are made to order, which means we create only what’s needed. No mass inventory, no wasteful overproduction.

We also maintain a closed-loop casting process: all excess material from production including cutoffs, is remelted and reused in future castings.

Even our bronze is made in-house from carefully selected raw components and recycled metals, giving us complete control over quality and alloy consistency while minimizing environmental impact.

We avoid industrial lacquers, disposable finishes, and any process that sacrifices longevity for speed.