Terms & Conditions

Table of Contents

    • Article 1: Introduction

    • Article 2: Product Characteristics & Tolerances

    • Article 3: Orders & Customization

    • Article 4: Pricing

    • Article 5: Payment Conditions

    • Article 6: Lead Times

    • Article 7: Shipping & Delivery

    • Article 8: Claims & Exchanges (No Returns)

    • Article 9: Storage

    • Article 10: Stock & Samples

    • Article 11: Installation, Care & Maintenance

    • Article 12: General Provisions

    • Article 13: Intellectual Property & Content

    • Article X: Warranty & Disclaimer

    • Article Y: Limitation of Liability

 

Article 1: Introduction

1.1 These Terms and Conditions (“Terms”) govern all quotations, sales, orders, and deliveries of products (“Products”) offered and supplied by Bottega Miló (“Company”) to any customer (“Client” or “Buyer”).

1.2 By placing an order—whether through the official online store or via a signed Proforma Invoice—the Client acknowledges and accepts these Terms in full.

1.3 For online store purchases, payment is collected at checkout and constitutes full acceptance of these Terms. For projects, bespoke designs, or trade/contract orders, a Proforma Invoice or formal written agreement is required before production begins.

1.4 These Terms supersede any prior agreements, proposals, or communications, whether oral or written, unless expressly agreed otherwise in writing by Bottega Miló.

1.5 Bottega Miló reserves the right to modify or update these Terms at any time without prior notice. The version in force at the time of order confirmation shall apply.

 

Article 2: Product Features & Variations

2.1 Design Changes
Bottega Miló reserves the right, without prior notice, to discontinue or alter any Product, including design details and specifications. Final Products may contain small variations from images or descriptions shown on the website, catalog, or promotional materials.

2.2 Handcrafted Nature
All Bottega Miló Products are handcrafted. Minor variations of up to ±1.50 mm (±0.059 in) in measurements for standard knobs and handles, and up to ±5.00 mm (±0.197 in) for larger or oversized pieces, are considered inherent traits of artisanal production and shall not be deemed defects.

2.3 Finishes
Many finishes are applied by hand. As such, variations in color, tone, patina, or texture are to be expected. While every effort is made to achieve consistency, a machine-perfect cannot be guaranteed.

2.4 Materials
Brass and other materials used in Bottega Miló Products may present micro-pitting, porosity, or subtle color anomalies. These are distinctive characteristics of the materials and artisanal casting process, and shall not be considered imperfections.

2.5 Aging & Oxidation
Over time, natural processes such as patina formation, oxidation, or fading may occur. These processes are not covered under warranty and are regarded as part of the natural beauty and authenticity of the materials.


Article 3: Orders & Customization

3.1 Order Channels
Orders may be placed either (a) through Bottega Miló’s official online store, or (b) via a Proforma Invoice or formal written agreement for projects, bespoke designs, and trade/contract orders.

3.2 Online Store Orders
For online store purchases, payment is collected at checkout and constitutes acceptance of these Terms. Orders are processed promptly; cancellation requests may be considered before shipment at Bottega Miló’s sole discretion.

3.3 Project / Custom / Trade Orders
For projects, bespoke designs, bulk orders, or trade accounts, a Proforma Invoice or formal written agreement (the “Agreement”) will outline specifications, finishes, quantities, pricing, and estimated lead times. Production will commence only after written approval of the Agreement and receipt of the required payment as set forth in Article 5 (Payment Conditions).

3.4 Proforma / Quotation Validity
Unless stated otherwise, Proforma Invoices and written quotations are valid for 30 (thirty) calendar days from issuance and may be revised thereafter to reflect changes in materials, specifications, or market conditions.

3.5 Design & Development Fees
Upon the Client’s approval to commence the design phase for any exclusive, bespoke, or customized work, an exclusive, non-refundable Design Fee will be due. This applies to both new designs and modifications of existing designs (with typically lower fees for modifications). The amount is set by scope/complexity, stated in writing in the quotation/Proforma, and invoiced upfront. The Design Fee is non-refundable. If the Client proceeds to production, the Design Fee will be applied as a line-item credit against the final Product invoice; if not, it is retained as compensation for design services. All design materials remain the exclusive property of Bottega Miló.

3.6 Approvals & Shop Drawings
The Client is responsible for reviewing and approving all drawings, specifications, finish selections, and dimensions prior to production. Approvals confirm scope; any subsequent change may require a Change Order with corresponding adjustments to price and lead time.

3.7 Changes & Cancellations
(a) Custom/Bespoke orders are non-cancellable and non-returnable after approval and payment.
(b) Standard items may be altered or cancelled only with Bottega Miló’s written consent and may incur fees reflecting work performed, materials allocated, or administrative costs.

3.8 Pre-Drilling, Site Conditions & Installation Responsibility
No drilling or site preparation should be performed before receipt and verification of the actual Products. Different configurations (e.g., back-to-back vs. single-sided fixing) may require distinct hole spacing, hardware, or site prep. The Client/installer is solely responsible for final measurements, substrate suitability, and installation. Bottega Miló is not liable for costs arising from pre-drilled holes, site variances, or installation contrary to provided instructions/templates.

3.9 Client Measurements & Templates
Installation templates or guidance may be provided as a convenience. The Client remains responsible for all final measurements and field verification. Any discrepancy between site conditions and approved drawings must be reported before installation.

3.10 Samples & Finish Swatches
Samples and finish swatches may be provided upon request and may be chargeable. Due to the handcrafted nature of Bottega Miló finishes, samples are indicative only; a machine-perfect or computer-perfect match cannot be guaranteed (see Article 2).

3.11 Commencement of Production
Production begins only after (i) receipt of written approvals, and (ii) receipt of the required initial payment/deposit per Article 5 (Payment Conditions). Lead times run from the date both conditions are met.

 

Article 4: Pricing

4.1 Currency & Conversion
Unless expressly stated otherwise in writing, all prices are quoted and invoiced in United States Dollars (USD).

  • International — PayPal: Subject to PayPal availability by country/account, Bottega Miló may accept Euro (EUR) and Pound Sterling (GBP) via PayPal. When EUR or GBP is used, the applicable PayPal foreign exchange rate and PayPal fees apply and are for the Client’s account. If PayPal cannot process the payment in EUR/GBP for any reason, the transaction will be processed in USD.

  • International — Bank Transfer: International bank transfer is accepted in USD only. All bank charges, correspondent/intermediary fees, and exchange costs are the Client’s responsibility.

  • Domestic (Honduras) — Bank Transfer: USD and HNL bank transfers are accepted. For HNL payments, the payable amount will be calculated using the official reference exchange rate published by the Banco Central de Honduras on the date the payment is posted. Any bank fees, correspondent charges, or exchange-rate differences between the posted amount and the invoiced USD equivalent are the Client’s responsibility.

  • Domestic (Honduras) — PayPal: PayPal is available for domestic orders as well (typically settled in USD).

4.2 Taxes, Duties & Fees
Quoted prices exclude VAT/sales taxes, import duties, customs brokerage, tariffs, and any other governmental charges, which shall be borne by the Client and added where applicable.

4.3 Shipping — Terms of Delivery (Incoterms®)
4.3.1 Default method (International, all orders). We arrange DHL air courier to your address. This is DAP – Delivered At Place. You (the Client) pay any import duties, taxes, and clearance fees directly to the carrier before delivery. The carrier will contact you with the amount and payment instructions.
4.3.2 If you prefer to use your own logistics. You may arrange your own courier or freight forwarder to collect from us on an EXW – Ex Works basis (pickup from Bottega Miló’s facility in Honduras). In that case, you handle and bear all transportation, export/import, insurance, and customs formalities and costs. We will have the goods packed and ready at our loading point.
4.3.3 Large or economical shipments (air freight or ocean). For bulky or consolidated shipments, you may appoint a freight forwarder to organize air freight (not parcel) or ocean freight (LCL/FCL). We release the goods EXW Facility, or—if agreed in writing—FCA [City, Honduras] (handover to your forwarder’s depot). All export, main carriage, import, customs, duties/taxes, storage, and related charges remain your responsibility.
4.3.4 DDP (all-in duties/taxes) — by special agreement only. We do not offer DDP by default. Where available and only if agreed in writing, we can quote DDP – Delivered Duty Paid, meaning we prepay estimated duties/taxes and include them in your quote. Final carrier/government adjustments may require reconciliation (additional charge or refund) after customs clearance.
4.3.5 Non-payment & delays. Under DAP, if duties/taxes are not settled promptly with the carrier, delivery may be paused, stored, or returned. Any resulting storage, return, or re-delivery costs are the Client’s responsibility.
4.3.6 Drop-off vs. pickup. We drop off DHL shipments. On-site courier pickups from our facility are not included and are only arranged if requested and quoted as a surcharge in advance.
4.3.7 Recommended method (Air Courier). For most orders, Bottega Miló recommends DHL air courier due to faster transit, reliable door-to-door service, and typical total-cost efficiency for small and medium consignments. Ocean freight is generally economical only for large, consolidated shipments and is available through the Client’s appointed freight forwarder on an EXW basis. Recommendations are indicative only; actual cost and transit outcomes vary by destination, season, volume, and carrier conditions.

4.4 Packaging
Standard protective packaging suitable for normal transport is included in the Product price. Reinforced, export-grade, or crated packaging (including wooden crating for oversized or extra-heavy pieces), when required by the carrier or requested by the Client, will be quoted and billed separately.

4.5 Quotations & Validity
Written quotations and Proforma Invoices are valid for 30 (thirty) calendar days from issuance, unless stated otherwise, and may be revised thereafter to reflect changes in specifications, materials, or market conditions.

4.6 Price Changes & Errors
Bottega Miló reserves the right to modify price lists and correct typographical or computational errors at any time prior to order acceptance. The price in force at the time of order confirmation (checkout acceptance for online orders; countersigned Proforma/Agreement for projects) shall apply.

4.7 Volume Accommodation (No Standing Trade Discounts)
Bottega Miló does not offer standing trade discounts. In exceptional cases involving very large quantity orders, Bottega Miló may, at its sole discretion, extend a one-time volume accommodation. Any such accommodation, if granted, will be expressly stated in writing on the applicable quotation or Proforma.

 

Article 5: Payment Conditions

5.1 Accepted Methods
Bottega Miló currently accepts PayPal and bank transfer.

  • International orders: PayPal (recommended for buyer protection and convenience) in USD, EUR, or GBP (subject to PayPal availability), or bank transfer in USD only at the Client’s discretion.

  • Domestic (Honduras): PayPal is accepted; bank transfers in USD or HNL are also accepted (see Article 4.1 for HNL conversion).
    Wire instructions (IBAN/SWIFT or equivalent) will be provided on the quotation, Proforma, or order confirmation. All funds must clear before production release or shipment (see Article 5.5).

5.2 Online Store Orders
For online store purchases, payment in full is collected at checkout. The order becomes binding upon successful authorization/settlement and acceptance of these Terms.

5.3 Projects / Trade Orders — Deposits & Milestones (not applicable to online store orders)
Unless expressly stated otherwise in writing:
(a) Standard / Made-to-Order: 50% deposit to initiate production; 50% balance prior to shipment.
(b) Custom / Bespoke: Design Fee upfront (non-refundable); upon design/specification approval, 100% of the production amount upfront before production begins.
Production lead times commence only after the required payment is received and any approvals are confirmed (see Articles 3.6 and 3.11).

5.4 Design & Development Fees (Non-Refundable)
Any Design Fee invoiced under Article 3.5 is non-refundable. If stated on the Proforma, the Design Fee will be applied as a line-item credit against the final Product invoice only if the Client proceeds to production; otherwise, it is retained as compensation for design services rendered.

5.5 Funds Received / Clearing
Payment confirmations or remittance notices do not constitute receipt. All funds must clear in Bottega Miló’s account before production release or shipment. Bank charges, correspondent fees, processor fees, and currency conversion costs are the Client’s responsibility.

5.6 Full Amounts Due (No Short-Pays)
Invoices must be paid in full. If banks deduct fees or a law requires withholding, the Client must increase the payment so that Bottega Miló receives the full invoiced amount (“gross-up”). Do not short-pay for bank fees, intermediary charges, or withholdings.

5.7 Late / Non-Payment; Storage
If balances are not paid when due, Bottega Miló may:
(a) suspend production or shipment;
(b) apply reasonable storage fees when goods are complete but unpaid or uncollected after a Ready-to-Ship Notice (e.g., 1.5% of the invoice value per month, pro-rated, with a minimum USD 50 per week), plus handling or re-delivery charges;
(c) charge interest on overdue amounts at the maximum rate permitted by applicable law; and/or
(d) cancel the order with forfeiture of deposits and fees to cover work performed, materials allocated, and administrative costs.
Storage terms are without prejudice to Bottega Miló’s right to invoice and collect the remaining balance.

5.8 Chargebacks & Payment Disputes
Unauthorized chargebacks or payment reversals constitute a material breach. The Client agrees to first pursue good-faith resolution directly with Bottega Miló. If a chargeback occurs, Bottega Miló may suspend current and future deliveries until the dispute is resolved and all outstanding sums (including processor dispute fees) are settled.

5.9 Title (Ownership) & Risk (Responsibility for Loss/Damage)

  • Ownership of the Products passes to the Client only after Bottega Miló receives full payment for those Products.

  • Risk passes according to the agreed shipping term (see Article 4.3):
    • For EXW, risk transfers when the goods are handed to the Client’s courier/forwarder at Bottega Miló’s facility.
    • For DAP, risk transfers when the goods are made available at the Client’s delivery address (e.g., when the carrier attempts delivery and/or awaits duties/taxes).

5.10 Payment Allocation
Bottega Miló may apply payments received to any outstanding invoices or charges in its discretion, including storage, administrative, or interest charges, before applying to product balances.

5.11 Pricing & Currency
Invoices are issued in the currency and amounts stated on the applicable quotation, Proforma, or checkout. Where EUR or GBP is accepted, the transaction is processed via PayPal using PayPal’s applicable FX rate and fees; if PayPal currency processing is unavailable, USD will apply. For international bank transfers, payments are accepted in USD only. Where HNL transfers are accepted, the Banco Central de Honduras reference rate on the posting date will be used; any shortfalls due to fees or exchange are for the Client’s account and must be remedied before release.

5.12 Cancellations
(a) Custom / Bespoke: Orders are non-cancellable after payment (Design Fees are always non-refundable; production amounts are non-refundable once paid).
(b) Standard / Made-to-Order (Projects/Trade only):

  • Grace period: If the Client cancels within 24 hours of payment and production has not started, Bottega Miló will refund 100%.

  • After the grace period but before production starts: cancellation may be accepted subject to a 10% administrative fee.

  • After materials are allocated or production has begun: the deposit (e.g., 50%) is forfeited to cover costs incurred.

  • After completion / ready-to-ship: the full invoice value is due.
    Any cancellation must be confirmed by Bottega Miló in writing.

 

Article 6: Lead Times

6.1 When Lead Time Starts
Lead times are estimates and begin only after (i) all required approvals (drawings/specifications/finishes) are received in writing, and (ii) the required payment has cleared (see Articles 3.6, 3.11, and 5.5). Transit/shipping time is not included in quoted lead times.

6.2 Standard Lead Times (Production Only)
The following timeframes are good-faith estimates for production only. Early completion/dispatch may occur. If we anticipate a delay beyond these ranges, we will notify you in writing with a revised estimate. Carrier transit time is additional and not included in the ranges below.

(a) Stock Items: up to 2 weeks to prepare and dispatch.
(b) Made-to-Order: typically 6–8 weeks from the lead-time start.
(c) Custom / Bespoke: quoted case-by-case based on scope and complexity; as a guideline, 8–12+ weeks from the lead-time start.
(d) Large Quantity / Multiple Line Items: production may be batched and can extend timelines beyond the ranges above.

(See also 6.4–6.7 regarding client changes, seasonal periods, and factors beyond Bottega Miló’s control.)

6.3 Special Finishes, Tooling & Samples
Development of new finishes, tooling/molds, special hardware/fasteners, or pre-production samples may add time to the standard ranges. Any curing, patina stabilization, or finish-matching steps may also extend timelines.

6.4 Client Changes & Delays
Any change after approval (e.g., dimensions, finish, quantities) pauses production and may require a new lead time and price adjustment (see Article 3.6). Delays in approvals, selections, site information, or payments extend timelines accordingly.

6.5 Readiness Notices & Storage
When Products are complete, Bottega Miló will issue a Ready-to-Ship Notice. If shipping arrangements or balances are not finalized within the timeframe stated in the notice, storage fees may apply per Article 5.7.

6.6 Seasonality & Non-Control Factors
Lead times may vary during holiday periods and peak seasons (e.g., year-end holidays, summer factory schedules) and due to factors beyond Bottega Miló’s control, including but not limited to raw-material constraints, supplier delays, carrier capacity limits, customs inspection, strikes, severe weather, or other force-majeure events. In such cases, lead times will be adjusted reasonably; Bottega Miló shall not be liable for consequential losses arising from delays (see Limitation of Liability).

6.7 Partial Shipments
Unless otherwise agreed in writing, orders ship when complete. At the Client’s request, Bottega Miló may approve split/partial shipments; additional packaging and freight charges may apply.

6.8 Installation Scheduling
The Client should not schedule installation or site work until the Products are received, inspected, and verified against site conditions (see Articles 3.8 and 3.9). Bottega Miló shall not be responsible for costs arising from scheduling prior to receipt and verification.

6.9 Expedite Requests
Expedited production may be considered subject to capacity and may incur an expedite fee. Approval of an expedite request does not guarantee carrier transit times or override circumstances beyond Bottega Miló’s control.

 

Article 7: Shipping & Delivery

7.1 Scope & Method
Shipping terms follow Article 4.3. Unless otherwise agreed in writing, international orders are arranged by Bottega Miló via DHL air courier (DAP – Delivered At Place). Transit times provided by carriers are estimates and may vary by destination, customs processing, season, and carrier conditions.

7.2 Delivery Address & Access
The Client must provide a complete, accurate delivery address and ensure reasonable access for the carrier. Delivery is curbside or to the first accessible door unless a premium service is expressly quoted and accepted in writing. Address corrections, re-routing, storage, or appointment fees charged by the carrier will be billed to the Client.

7.3 Inspection on Delivery (POD)
Upon delivery, the Client (or receiver) must inspect the exterior packaging and note any visible damage on the carrier’s Proof of Delivery (“POD”) as “subject to inspection/damage noted” and photograph the damage before unboxing. The Client must retain all original packaging until any claim is resolved.

7.4 Concealed Damage & Loss Claims
(a) Visible damage or missing cartons must be reported to Bottega Miló within 48 hours of delivery, with photos of the packaging, labels, and product.
(b) Concealed damage (not visible at delivery) must be reported within 7 (seven) calendar days of delivery with supporting photos and a description.
Failure to notify within these timelines or to provide original packaging/photos may limit or void claim assistance with the carrier. Remedies are handled per Article X (Warranty & Disclaimer) and Article Y (Limitation of Liability).

7.5 Import Charges (Duties/Taxes) & Clearance
For international deliveries shipped DAP (Delivered At Place), local customs may assess import duties, taxes (e.g., VAT/GST), and clearance/administrative fees. These charges are not included in Product or shipping prices and are payable by the Client directly to the carrier/customs before delivery. Bottega Miló does not collect or remit import duties/taxes for DAP shipments. The carrier will notify the Client of any amounts due and provide payment instructions. Final assessment of duties/taxes is made by the destination customs authority; carrier estimates are indicative only. If charges are not settled promptly, the shipment may be held, stored, returned, or abandoned per carrier policy, and any resulting costs (including storage, return freight, or re-delivery) are the Client’s responsibility.

7.6 Failed Delivery & Re-Delivery
If delivery fails due to incorrect address, lack of access/receiver, refusal, or unpaid duties/taxes, re-delivery and related carrier fees will be charged to the Client.

7.7 Changes After Dispatch
Once dispatched, address changes, hold-for-pickup, or delivery appointment requests are subject to carrier approval and any applicable surcharges, which will be billed to the Client.

7.8 Client-Arranged Logistics (EXW/FCA)
Where the Client arranges collection (EXW) or nominates a forwarder (FCA), risk transfers at handover (see Article 5.9 and Article 4.3). The Client is responsible for export documentation, main carriage, import customs, duties/taxes, and any destination charges (including demurrage, storage, and inspections).

7.9 Force Majeure & Carrier Delays
Bottega Miló is not liable for delays or failures caused by events beyond its reasonable control, including but not limited to carrier disruptions, customs inspections, strikes, natural events, or governmental actions. In such cases, Bottega Miló will notify the Client and provide a reasonable updated estimate.

7.10 Partial Shipments
Unless otherwise agreed in writing, orders ship when complete. At the Client’s request, Bottega Miló may approve split/partial shipments; additional packaging and freight charges may apply.

 

Article 8: Claims & Exchanges

8.1 Scope & Policy
Bottega Miló aims for your full satisfaction. All sales are final. Bottega Miló does not accept returns for refund. For verified manufacturing defects, Bottega Miló will provide an exchange (replacement) under this Article and Article X (Warranty & Disclaimer), subject to any mandatory consumer rights in the Client’s jurisdiction.

8.2 Inspection at Delivery
At delivery, the Client (or receiver) must inspect packaging and note any visible damage on the carrier’s Proof of Delivery (POD) (see Article 7.3). Retain all original packaging and inserts until any claim is resolved.

8.3 Time Limits for Claims
(a) Visible damage / missing cartons: notify Bottega Miló within 48 hours of delivery with photos of the packaging (exterior & interior), labels, and the affected item(s).
(b) Concealed damage (not visible at delivery): notify within 7 (seven) calendar days of delivery with photos and a description.
(c) Manufacturing defect (not caused by carrier handling): notify within 14 (fourteen) calendar days of delivery with clear photos and a description.
Claims outside these windows may limit or void assistance.

8.4 How to File a Claim
Email your Bottega Miló contact with: (i) order number, (ii) photos as described above, and (iii) a written description of the issue. Bottega Miló may request additional evidence (e.g., short video) or an inspection.

8.5 Exchange Authorization (RA Required)
Exchanges for verified defects require prior written Exchange/Return Authorization (RA). Do not ship items back without an RA. Items received without an RA, without adequate packaging, or missing parts may be refused or may delay processing.

8.6 Sole Remedy — Replacement (Exchange Only)
Upon verification of a manufacturing defect, Bottega Miló’s sole remedy is to supply a replacement of the affected Product or component, like-for-like (same model/spec). Replacement production and lead times follow the normal schedule. If a replacement is impracticable (e.g., discontinued) within a reasonable time, Bottega Miló may, at its discretion or where required by law, offer an alternative remedy (e.g., repair or store credit). Refunds are not offered.

8.7 Shipping Damage vs. Manufacturing Defect
If evidence indicates carrier damage, Bottega Miló will assist the Client in pursuing a carrier claim; timing and outcome are subject to the carrier. For manufacturing defects, exchanges proceed per this Article.

8.8 Client-Arranged Logistics (EXW/FCA)
For shipments collected by the Client’s courier or forwarder (EXW/FCA), the Client must file freight damage claims directly with that carrier/forwarder. Bottega Miló will reasonably cooperate but has no responsibility for transit damage or loss once goods are handed over (see Articles 4.3 and 5.9).

8.9 Non-Returnable Items
All Custom/Bespoke Products and made-to-order Products built or finished to Client specification are non-returnable. Exchanges are available only for verified manufacturing defects as outlined herein.

8.10 Installation & Site Conditions
Claims arising from incorrect drilling, misalignment, unsuitable substrates, or installation contrary to provided instructions/templates are excluded (see Articles 3.8 and 3.9).

8.11 Returning Defective Items (When Requested)
Bottega Miló may require the defective Product or component to be returned for inspection. RA instructions will specify how and where to send it and any packaging requirements. Failure to follow RA instructions or to return requested parts may void the exchange.

8.12 No Cash Refunds; Duties/Taxes/Original Shipping
Refunds are not provided. Duties/taxes, original shipping, and design/customization fees are non-refundable unless otherwise required by law.

8.13 Exchange Shipping Costs
(a) Outbound replacement (covered by Bottega Miló). For verified manufacturing defects, Bottega Miló will cover standard outbound shipping of the replacement (e.g., DHL air, DAP) from Honduras to the Client’s delivery address. Under DAP, any import duties/taxes/clearance fees on the replacement are payable by the Client (see Article 7.5).
(b) Return of defective item (Bottega Miló discretion). Bottega Miló may, at its discretion and depending on the item, destination, and claim evidence:
 (i) waive the physical return and authorize field-scrap/photo proof of destruction or disposal; or
 (ii) issue a prepaid return label and provide RA instructions; or
 (iii) require the Client to return the item at the Client’s cost using adequate protective packaging.
The applicable option will be specified in the RA. If a prepaid label is provided and the Client chooses not to use it, the Client bears the return cost.
(c) Customs treatment of replacements. Replacements may be declared as warranty replacements; however, customs authorities may still assess charges at destination, which are payable by the Client under DAP.

 

Article 9: Storage

9.1 Ready-to-Ship Notice & Window
When Products are complete, Bottega Miló will issue a Ready-to-Ship Notice. The Client must finalize shipping arrangements and settle any outstanding balances within 10 (ten) business days of this notice.

9.2 Storage Fees (After Window)
If shipment or collection is not arranged within the window above, storage fees will apply from the 11th business day onward at 1.5% of the invoice value per month, pro-rated, with a minimum charge of USD 50 per week, plus any handling or re-delivery charges. Storage fees must be paid before release of the goods.

9.3 Extended Storage & Abandonment
If the Products remain unshipped/uncollected for 60 (sixty) calendar days after the Ready-to-Ship Notice, Bottega Miló may, at its discretion:
(a) cancel the order and apply all payments received against work performed, materials allocated, storage, and administrative costs; and/or
(b) for Custom/Bespoke Products, treat the order as abandoned and dispose of the goods after written notice.

9.4 Risk, Care & No Storage Insurance
While awaiting shipment, Bottega Miló will exercise reasonable care in storing Products at its facility. Insurance during storage is not provided, and Bottega Miló does not arrange storage insurance or third-party storage services. Risk of loss or damage transfers in accordance with the agreed shipping term (see Articles 4.3 and 5.9).

9.5 Rescheduling & Handling
Bottega Miló will make reasonable efforts to accommodate Client requests to hold, reschedule, or consolidate shipments subject to capacity. Where requests are unusually frequent, complex, or time-intensive, Bottega Miló may apply administrative/handling fees at its discretion, in addition to any applicable storage fees.

 

Article 10: Stock & Samples

10.1 Stock Status
Bottega Miló primarily operates on a made-to-order basis. Limited stock may be available from time to time. All stock availability is subject to confirmation at the time of order.

10.2 Stock Holds & Reservation
Stock cannot be reserved without payment. For online store purchases, payment at checkout reserves the item. For projects/trade orders, a deposit or full payment (as applicable) is required to reserve available stock. If payment is not received, Bottega Miló may release the stock without notice.

10.3 Stock Dispatch Timing
Unless otherwise stated, stock items ship within the timeframe indicated in Article 6.2(a) (preparation up to 2 weeks). Carrier transit time is additional (see Articles 4.3 and 7).

10.4 Samples — Purpose & Availability
Samples (e.g., finish chips and single-piece hardware samples) may be provided upon request, subject to approval and availability. Samples illustrate general tone, patina, texture, scale, and ergonomics only.

10.5 Samples — Complimentary Policy (Client Pays Shipping)
(a) Finish chips: Provided complimentary (no sample fee). The Client pays courier shipping.
(b) Hardware sample (one piece): Provided complimentary (no deposit) by default. Limited to one unit per model per project/address, unless otherwise approved. To support bona-fide project evaluations, Bottega Miló may, at its discretion, approve additional units, alternative finishes, or substitute models, and may waive or share shipping costs. Unless otherwise stated in writing, the Client pays courier shipping.
(c) International shipping notice: International courier shipping for samples may exceed the sample’s value and is charged separately (see Article 7.5 for DAP/import charges).

10.6 Samples — Conversion Billing (Charged Only if You Order; case-by-case flexibility)
If the Client places a production order within 90 (ninety) days of sample delivery, Bottega Miló will ordinarily invoice the previously complimentary samples as follows (unless expressly waived in writing):
(a) the finish chip as a line item at Bottega Miló’s then-current sample list price; and
(b) the hardware sample (same model/finish) as one unit at the order’s applicable unit price.
If no order is placed within 90 days, the samples remain complimentary; any shipping already paid is non-refundable.

10.7 Samples — Nature & Variations
Due to the handcrafted nature of Bottega Miló finishes and processes (see Article 2), samples are indicative only. A machine-perfect or computer-perfect match cannot be guaranteed. Minor variations, micro-pitting/porosity, and natural patina/oxidation over time are normal characteristics and shall not be deemed defects.

10.8 Samples — Lead Times
Standard sample preparation/dispatch times will be advised at the time of request. New finishes, special patinas, or material sourcing may extend sample timelines (see Article 6.3).

10.9 Digital/Printed Color Accuracy
Colors and finishes displayed on screens or in printed materials may vary due to device settings, lighting, and print processes. Such differences shall not be considered defects or grounds for return.

10.10 Sample Shipping (Methods & Duties/Taxes)
Samples ship internationally via DHL air courier (DAP – Delivered At Place) unless otherwise agreed. Duties, taxes, and clearance fees are not included and are payable by the Client to the carrier before delivery (see Article 7.5).

10.11 Sample Shipping Options (Client’s Choice)
At the Client’s option, samples may be shipped (i) using Bottega Miló’s DHL arrangement (billed to the Client), or (ii) using a Client-provided prepaid courier label or courier account number (third-party billing). If a Client label/account is used, pickup/collection must be coordinated by the Client; Bottega Miló will have the sample packed and ready for handover.

10.12 Limits, Flexibility & Exceptions (Case-by-Case)
Bottega Miló may, at its sole discretion, adjust the sample program on a case-by-case basis—including (without limitation) quantity limits, eligibility of special finishes, shipping cost allocations, the 90-day conversion window, and conversion billing (including partial or full waivers)—where project scope, timeline, destination, or other commercial factors warrant. Any exception will be confirmed in writing.

 

Article 11: Installation, Care & Maintenance

11.1 Intended Use
Unless expressly stated otherwise in writing, Bottega Miló Products are intended for indoor residential or light commercial use. Products are decorative hardware and are not load-bearing components, safety devices, toys, or child-use items. Outdoor, coastal, pool, spa, or marine exposure is not covered unless specifically designated for such use.

11.2 Site Readiness & Compatibility
The Client (or installer) must verify door/drawer thickness, substrate suitability, clearances, and fixing method prior to installation (see Articles 3.8 and 3.9). Variations in site conditions (e.g., hollow cores, brittle veneers, tile, stone) may require special anchors or hardware not supplied by Bottega Miló.

11.3 Standards, Threads & Hardware
Unless specified otherwise on the order, Bottega Miló defaults to metric fasteners (e.g., M4 machine screws). Regional standards vary (metric/imperial; UNC/UNF). The Client is responsible for requesting non-standard threads or extra-long screws/bolts at the time of order. Where screws are provided, they are indicative lengths only and may not suit every substrate; the installer must source appropriate fasteners for the actual conditions.

11.4 Templates & Pre-Drilling
Templates or drilling guides may be provided as a convenience. Do not drill until the physical Product is on site and verified. Differences between single-sided fixing and back-to-back fixing may require different hole spacing and hardware. Bottega Miló is not responsible for costs arising from pre-drilled holes or installations performed contrary to instructions/templates (see Article 3.8).

11.5 Care & Cleaning — General

  • Wipe with a soft, dry microfiber cloth after handling to remove oils.

  • For routine cleaning, use mild soap diluted in water; rinse with a damp cloth and dry immediately.

  • Do not use abrasive pads, scouring powders, ammonia, bleach, acidic/alkaline cleaners, solvents, or power buffers/polishers.
    Improper cleaning can damage finishes and void warranty (see Article X).

11.6 Finish Types — Brass
(a) Unwaxed / Living Brass: Will develop patina with handling, humidity, and time (see Article 2.5). This is expected and not a defect. A non-abrasive microcrystalline wax may be applied periodically to slow oxidation; spot polishing will brighten tone but alters patina—always test on a hidden area.
(b) Waxed Finishes (Current Offering): Protected with a microcrystalline wax layer. Clean only per 11.5; avoid polishes or chemicals that can strip the wax. Expect gradual patina development, especially on high-touch areas. Re-apply microcrystalline wax periodically (frequency depends on use and environment).
(c) Premium Highly Durable Finish (Coming Soon): When available, care instructions may differ (e.g., no waxing). Product pages will specify suitability and maintenance; until then, 11.6(b) applies to protected finishes.

11.7 High-Moisture & Coastal Environments
Bathrooms, kitchens, coastal areas, or near chlorinated/saline atmospheres will accelerate patina/oxidation. Wipe dry after exposure and increase maintenance frequency. Unless expressly designated “suitable for wet/coastal,” such environments are outside normal warranty conditions (see Article X).

11.8 Refurbishment & Finish Refresh
Where feasible, Bottega Miló may offer paid refurbishment services (e.g., re-polish/re-patina/re-wax or future durable finish refresh) on a case-by-case basis; availability is not guaranteed and lead times are quoted separately.

11.9 Installer Responsibility
Installation must be performed by a qualified professional using appropriate tools, anchors, and torque. Over-tightening can deform hardware or crush substrates; under-tightening may cause loosening. Damage arising from improper installation is excluded from warranty (see Articles 3.8, 3.9, and X).

11.10 Effect on Warranty
Failure to follow the compatibility, installation, and care requirements in this Article may void warranty coverage. See Article X (Warranty & Disclaimer) for terms and Article Y (Limitation of Liability) for liability caps.

 

Article 12: General Provisions

12.1 Changes to Terms
Bottega Miló may update these Terms & Conditions from time to time. Updates become effective upon posting on Bottega Miló’s website and apply to orders placed thereafter. For Projects/Trade already in progress under a signed Proforma, any material change will apply only if agreed in writing.

12.2 Governing Law; Venue; CISG
These Terms and any dispute arising out of or relating to them shall be governed by the laws of Honduras, excluding its conflicts-of-law rules and the U.N. Convention on Contracts for the International Sale of Goods (CISG). The parties submit to the exclusive jurisdiction of the competent courts of Honduras, with venue in Tegucigalpa, Honduras, unless mandatory law specifies otherwise.

12.3 Severability
If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force, and the invalid provision shall be replaced by a valid provision that most closely reflects the original intent.

12.4 Entire Agreement; Order of Precedence
These Terms, together with any quotation, Proforma, specification sheets, and order confirmations, constitute the entire agreement between the parties regarding the subject matter and supersede all prior or contemporaneous understandings. In the event of conflict, a duly executed Proforma/quotation for a specific order will control for that order, solely with respect to the conflicting terms.

12.5 Non-Waiver
No failure or delay by Bottega Miló in exercising any right shall operate as a waiver, nor shall any single or partial exercise of any right preclude further exercises of that or any other right.

12.6 Assignment
The Client may not assign, transfer, or delegate any rights or obligations without Bottega Miló’s prior written consent. Bottega Miló may assign these Terms (in whole or part) to an affiliate or successor in interest.

12.7 Notices
Notices under these Terms may be delivered by email to the addresses stated on the order, Proforma, or account records, and shall be deemed received upon successful transmission (or the next business day if sent outside normal business hours in Honduras).

12.8 Force Majeure
Neither party is liable for delay or failure to perform due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, epidemics, governmental actions, raw-material shortages, or carrier/customs disruptions. The affected party will notify the other party and use reasonable efforts to mitigate and resume performance.

12.9 Electronic Signatures & Contracts
Electronic signatures, approvals, and acceptances (including via email or e-commerce checkout) have the same legal effect as originals to the extent permitted by law.

12.10 Headings & Interpretation
Headings are for convenience only and shall not affect interpretation. “Including” means including without limitation. References to Articles are to these Terms unless otherwise stated.

12.11 No Third-Party Beneficiaries
These Terms are for the benefit of the parties and do not create rights in any third party.

12.12 Survival
Clauses that by their nature should survive termination or completion of an order—payments, design fees, storage, installation responsibilities, warranty disclaimers, limitation of liability, governing law/venue, and confidentiality (if applicable)—will survive.

12.13 Compliance & Export/Import
The Client is responsible for compliance with all import laws, regulations, and sanctions programs in the destination. Bottega Miló does not sell into jurisdictions where prohibited by applicable export controls or sanctions.

 

Article 13: Intellectual Property & Content

13.1 Ownership of Designs & Content
All designs, drawings, CAD files, molds, tools, textures, finishes/patinas, prototypes, photographs, copy, catalog materials, and website content are and remain the exclusive property of Bottega Miló (or its licensors), whether or not a Design Fee or tooling cost has been invoiced.

13.2 Custom/Bespoke Work (IP)
Unless expressly assigned in a separate written agreement, Bottega Miló retains all intellectual property rights in any custom/bespoke designs, renders, drawings, CAD, molds, patinas, and processes developed for the Client. The Client receives the finished physical Product only and no license to reproduce or have third parties reproduce the design.

13.3 Client-Supplied Designs/Logos
Where the Client supplies drawings, CAD, logos, or other materials, the Client represents and warrants it has the right to use them and grants Bottega Miló a limited license to manufacture the requested Products. The Client agrees to indemnify Bottega Miló against any third-party IP claims arising from Client-supplied materials.

13.4 Tooling & Molds
All molds, jigs, fixtures, and tooling created or adapted for production remain the property of Bottega Miló, even if a tooling or setup fee is charged, unless otherwise agreed in writing. Tooling is maintained and used exclusively by Bottega Miló.

13.5 Trademarks & Brand Use
“Bottega Miló,” associated logos, and trade dress are trademarks of Bottega Miló. No rights are granted to use Bottega Miló’s trademarks, photography, or brand assets without prior written consent.

13.6 Portfolio & Photography
Bottega Miló may photograph Products and installations and reference completed projects in portfolios, lookbooks, social media, and press. If a project is confidential, the Client must notify Bottega Miló in writing before delivery to request an opt-out or delayed publication.

13.7 No Reverse Engineering
The Client shall not reverse engineer, copy, or commission copies of Bottega Miló Products or finishes, nor authorize third parties to do so.

13.8 User Content (Reviews/Images)
If the Client shares reviews, photos, or videos tagging or submitting to Bottega Miló, the Client grants a non-exclusive, royalty-free license to display and share such content for marketing, with attribution where feasible.

 

Article X: Warranty & Disclaimer


X.1 Coverage. Bottega Miló warrants that Products will be free from manufacturing defects in materials and workmanship at the time of delivery.
X.2 Exclusions. This warranty does not cover: normal wear and tear; patina/oxidation, color shift, or finish changes due to age, handling, humidity, or cleaning products; micro-pitting/porosity inherent to cast metals; dimensional variances within stated tolerances (see Article 2); damage caused by improper installation, misuse, alteration, or site conditions outside specifications.
X.3 Sole Remedy. For valid warranty claims, Bottega Miló’s sole remedy is replacement (exchange) of the affected Product/component with the same model/specification. If replacement is impracticable within a reasonable time, Bottega Miló may, at its discretion or where required by law, offer an alternative (e.g., repair or store credit). Refunds are not offered.
X.4 Procedure. Claims must follow Article [Claims & Returns] (timelines, photos, original packaging). Return authorization is required before any return shipment.
X.5 Disclaimer. To the maximum extent permitted by law, all implied warranties (merchantability, fitness for a particular purpose, non-infringement) are disclaimed.


 

Article Y: Limitation of Liability


Y.1 No Consequential Damages. Bottega Miló shall not be liable for any indirect, incidental, special, punitive, or consequential losses (including, without limitation, lost profits, loss of business, project delays, contractor/installer costs, or redecoration).
Y.2 Cap on Liability. Bottega Miló’s total liability arising out of or related to a Product or an order is limited to the amount actually paid for that Product.
Y.3 Third-Party Handling & Installation. Bottega Miló is not responsible for carrier handling, customs processes, on-site handling, drilling or installation, or damages arising from site conditions or work performed by third parties.
Y.4 Basis of the Bargain. The limitations above are a fundamental allocation of risk and apply even if a remedy fails its essential purpose.